Privacy Policy

This Privacy Policy governs the manner in which Local Dial ("we", "us", "our", "Store", or "Merchant") collects, uses, maintains, and discloses information collected from customers, visitors, and users ("you" or "Customer") across our digital storefront, WhatsApp ordering portal, product catalogues, and online services.

By visiting our store, viewing our catalogue, submitting inquiries, or placing orders via web checkout or direct messaging (including WhatsApp, Phone, or Email), you acknowledge that you have read, understood, and agreed to the practices described herein.

We only collect information strictly necessary to process your inquiries, fulfill your orders, and provide an efficient customer experience:

• Customer Identity & Contact Information: Full name, WhatsApp phone number, alternative phone numbers, delivery/shipping address, billing address, and email address.
• Order & Transaction Records: Selected items, order quantity, customizations, delivery preferences, order timestamps, and transaction reference numbers (such as UPI UTR IDs or payment gateway transaction IDs).
• Customer Communications: Inquiries, chat logs, order confirmations, delivery instructions, and product feedback shared via WhatsApp, SMS, phone calls, or email.
• Technical & Session Data: IP address, device model, browser type, operating system, and anonymous analytics to ensure website security, prevent fraud, and optimize store loading speed.

Collected information is utilized exclusively for genuine commercial operations, including:

• Order Fulfillment & Delivery: Verifying order details, processing invoices, dispatching merchandise, and sharing delivery instructions with verified courier partners.
• Transactional Communication: Sending order confirmations, live shipment tracking links, payment receipts, and delivery notifications directly via WhatsApp, SMS, or Email.
• Customer Care & Support: Addressing inquiries, managing returns, resolving exchanges, handling warranty claims, and processing approved refunds.
• Security & Abuse Prevention: Detecting fraudulent orders, preventing bot spam, verifying authentic customer requests, and maintaining system integrity.

We do not sell, rent, lease, or trade your personal information with third-party marketers or advertisers under any circumstances.

We share minimal essential data solely with trusted operational entities strictly bound by confidentiality:

• Logistics & Delivery Carriers: Sharing recipient name, contact phone number, and physical delivery address solely to execute doorstep package delivery.
• Payment Gateways & Banking Partners: Transmitting necessary transaction parameters to verify payment authorization and prevent transaction fraud.
• Legal & Regulatory Compliance: Disclosing information when mandatory under applicable legal statutes, court warrants, or lawful requests by government law enforcement authorities.

We employ industry-standard security protocols, including SSL 256-bit encryption for all web communications, firewall protections, and restricted administrative access to safeguard your data.

Our digital storefront uses standard browser cookies and local storage tokens to retain items in your shopping cart, remember your display preferences (such as Light/Dark mode), and provide smooth page navigation.

You may disable cookies via your browser settings; however, certain interactive functionalities (such as cart persistence and rapid re-ordering) may be affected.

As a valued customer, you have the right to:

• Request verification of the personal details stored in connection with your order history.
• Request correction of inaccurate or outdated contact, billing, or shipping information.
• Opt-out of non-transactional promotional messages at any time by replying "STOP" or notifying our support channel.
• Request deletion of non-essential records, subject to legal record-keeping and tax retention requirements.

Local Dial reserves the right to revise or update this Privacy Policy periodically to reflect changes in regulatory standards, logistical processes, or technical capabilities. The "Updated" date at the top of this page indicates the latest revision. Continued use of our store after updates signifies acceptance of the modified policy.

For any privacy queries, data requests, or order-related grievances, please contact our merchant grievance desk directly: